FAQs
ILA & NIN ONLINE STORE
Orders & Shipping
How long does it take to ship my order?
Most orders ship within 2-3 business days. You’ll receive a tracking number once your order is on its way.
Do you ship internationally?
At this time, we only ship within Within the US. We’re working on expanding our shipping options in the future!
Can I cancel or modify my order?
Orders can be canceled within 24 hours of purchase. After that, we begin processing and cannot make changes.
Do you accept returns or exchanges?
All sales are final. Since our pieces are handcrafted, we do not accept returns or exchanges unless your order arrives damaged
What if my order arrives damaged?
If your item arrives damaged, please contact us within 7 days with clear photos of the item and packaging. We’ll work with you on a replacement or store credit.
Products & Care
What are giclée prints?
Giclée prints are high-quality fine art prints made with archival inks and materials, ensuring vibrant colors and long-lasting durability.
How should I care for my stained glass piece?
Handle with care! To clean, gently wipe with a soft, dry cloth. Avoid harsh chemicals and direct impact to preserve its beauty.
Do you offer custom or commissioned pieces?
Yes! We create custom giclée prints and stained glass pieces tailored to your vision. Contact us at hello@ilaandnin.com to discuss your ideas and get a quote.